Scope of Service
- Pestrol’s One-Time Pest Control Services cover the following aspects:
- Pest control service targeting specific pests as outlined in the agreed treatment plan.
- Warranty:
- Exclusion from Warranty:
- Inspection
- Any exterior treatment
- Wildlife Trapping
- Snake Repellant
- Any treatment for Kitchen & Bathroom areas
- Stink Bugs (Warranty applies with HPP & Shield subscription)
- Ticks (Warranty applies with HPP & Shield subscription)
- Mosquitoes (Warranty applies with HPP & Shield subscription)
- Fabric Pests (Warranty applies with HPP & Shield subscription)
- 30 Day Warranty – Interior Treatments
- Coverage extends up to 5 feet from exterior walls, sheds, and garages located within 50 feet of the property.
- Ants, Boxelder Bugs, Bumble Bees, Honeybee, Yellow Jackets, Paper Wasps, Centipedes, Cockroaches, Clover Mites, Crickets, Earwigs, Flies, Mice, Millipedes, Mud daubers, Pillbugs, Silverfish, Spiders and Spring Tails
- 60-Day Warranty
- Bed Bugs, Fleas, Carpenter Bees & European Hornet
- Exclusion from Warranty:
- Callback: Services with a warranty are eligible for callbacks. Callbacks are permitted 10–14 days after treatment, except in cases posing a threat to human safety.
Service Fee
The total cost for the one-time pest control service will depend on the service purchased, plus tax. This fee includes pest control materials, labor, and transportation.
Billing and Payment Policy
- Invoice Issuance – An invoice will be issued detailing the service being provided and the total amount due after the service is provided.
- Payment Due Date – Payment is due upon completion of service.
- Accepted Payment Methods:
- Credit/Debit Card (Visa, MasterCard, American Express, Discover)
- Cash On Delivery (COD)
Detailed payment instructions will be provided upon request.
- Late Payment Policy and Fees:
- If the Client fails to make payment by the due date, a late fee of $6.99 will be charged and added to the current amount due.
- Pestrol may withhold follow-up services or warranties until the outstanding balance is settled.
- Returned PaymentsIf a payment is returned due to insufficient funds or for any other reason:
- The Client will be responsible for any bank fees incurred by Pestrol.
- An administrative fee of $25.00 will be added to the total balance.
- Refund Policy – Refunds will not be issued after the service has been completed.
Cancellation and Rescheduling Policy
- Cancellation – Clients must provide at least 24 hours’ notice to cancel a scheduled service.
- Rescheduling – Clients may reschedule the service at least 5 hours before the scheduled arrival time.
Service Warranty
If the Client continues to experience issues within the warranty period, Pestrol will return for follow-up treatment at no additional cost. This warranty applies only to the pests and treatments specified in this agreement. It does not cover infestations arising from new issues after 30 days from the initial service
Liability
Pestrol will take all necessary precautions to ensure that the pest control service is safe and effective. However, the Client agrees that Pestrol will not be held liable for any damages caused by factors outside of its control, including but not limited to:
- Pests not covered by the service.
- Structural issues or pre-existing conditions in the property.
- Misuse of any products by the Client following the service.
- Conditions that encourage pest infestations.
Dispute Resolution
Any disputes arising from this Agreement shall first be resolved through good-faith negotiations between the parties. Unresolved disputes will be referred to arbitration under New York law.
Governing Law
This Agreement shall be governed by and construed in accordance with the laws of New York.