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One-Time Services Policy Residential

Scope of Service

  • Pestrol’s One-Time Pest Control Services cover the following aspects:
    • Pest control service targeting specific pests as outlined in the agreed treatment plan.
    • Warranty:
      1. Exclusion from Warranty:
        • Inspection (This service is for diagnostics only.)
        • Any exterior treatment
        • Wildlife Trapping
        • Snake Repellant
        • Any treatment for Kitchen & Bathroom areas
        • Stink Bugs (Warranty applies with HPP & Shield subscription)
        • Ticks (Warranty applies with HPP & Shield subscription)
        • Mosquitoes (Warranty applies with HPP & Shield subscription)
        • Fabric Pests (Warranty applies with HPP & Shield subscription)
      2. 30 Day Warranty – Interior Treatments
        • Coverage extends up to 5 feet from exterior walls, sheds, and garages located within 50 feet of the property.
        • Ants, Boxelder Bugs, Bumble Bees, Honeybee, Yellow Jackets, Paper Wasps, Centipedes, Cockroaches, Clover Mites, Crickets, Earwigs, Flies, Mice, Millipedes, Mud daubers, Pillbugs, Silverfish, Spiders and Spring Tails
      3. 60-Day Warranty
        • Bed Bugs, Fleas, Carpenter Bees & European Hornet
    • Callback: Services with a warranty are eligible for callbacks. Callbacks are permitted 10–14 days after treatment, except in cases posing a threat to human safety.

Service Fee

The total cost for the one-time pest control service will depend on the service purchased, plus tax. This fee includes pest control materials, labor, and transportation.

Billing and Payment Policy

  • Invoice Issuance – An invoice will be issued detailing the service being provided and the total amount due after the service is provided.
  • Payment Due Date – Payment is due upon completion of service.
  • Accepted Payment Methods:
    • Credit/Debit Card (Visa, MasterCard, American Express, Discover)
    • Cash On Delivery (COD)

    Please note: Detailed payment instructions will be provided upon request.

  • Late Payment Policy and Fees:
    • If the Client fails to make payment by the due date, a late fee of $6.99 will be charged and added to the current amount due.
    • Pestrol may withhold follow-up services or warranties until the outstanding balance is settled.
  • Returned Payments If a payment is returned due to insufficient funds or for any other reason:
    • The Client will be responsible for any bank fees incurred by Pestrol.
    • An administrative fee of $25.00 will be added to the total balance.
  • Refund Policy – Refunds will not be issued after the service has been completed.

Cancellation and Rescheduling Policy

  • Cancellation – Clients must provide at least 24 hours’ notice to cancel a scheduled service.
  • Rescheduling – Clients may reschedule the service at least 5 hours before the scheduled arrival time.

Service Warranty

If the Client continues to experience issues within the warranty period, Pestrol will return for follow-up treatment at no additional cost. This warranty applies only to the pests and treatments specified in this agreement. It does not cover infestations arising from new issues after 30 days from the initial service

Liability

Pestrol will take all necessary precautions to ensure that the pest control service is safe and effective. However, the Client agrees that Pestrol will not be held liable for any damages caused by factors outside of its control, including but not limited to:

  • Pests not covered by the service.
  • Structural issues or pre-existing conditions in the property.
  • Misuse of any products by the Client following the service.
  • Conditions that encourage pest infestations.

ARBITRATION: Any claim, dispute or controversy between Pestrol, and Purchaser arising out of or relating to any aspect of their relationship, including but not limited to any controversy or claim between them arising out of or relating to this Agreement in any way, whether by virtue of contract, tort or otherwise, whether entered into prior to, on or subsequent to the date hereof, shall be fully and finally resolved by final and binding arbitration. Pestrol and Purchaser intend that this clause be as broad as possible and that all disputes between them be resolved by arbitration rather than litigation.  Pestrol and Purchaser understand that this is a knowing waiver of their rights to a jury trial. Nothing in this Agreement shall be construed to be inconsistent with this clause, or to allow either party to litigate a dispute. The arbitration result shall be final, and binding, and enforcement may be entered as a judgment in any court which has authority over Pestrol and Purchaser. The arbitration shall take place in New York City, New York. The arbitration shall take place before a single arbitrator, unless Pestrol and Purchaser agree differently in writing. If Pestrol and Purchaser are unable to agree on an arbitrator, they shall move to the court for the appointment of an arbitrator. The arbitration shall take place pursuant to the New York Arbitration Act, at the American Arbitration Association________________. The arbitrator shall give effects to all waivers, releases, disclaimers, limitations and other terms and conditions of this Agreement. Each party shall be responsible for paying any attorney fees, expert witness fees, and other expenses it incurs on its behalf in connection with the arbitration, plus one half of the arbitrator’s fees and expenses. Any dispute regarding the arbitration procedure shall be referred to the arbitrator too. For all claims under $10,000.00 Pestrol and Purchaser agree to use the American Arbitration Association.

AMENDMENTS: Pestrol may modify, amend, or supplement this Agreement at any time. Such changes may become effective upon verbal or written notice, including but not limited to automated phone calls, email, text message, or other documented forms of communication.

NOTICES: All notices and other communications under this Agreement shall be directed to the Customer’s designated primary point of contact and delivered using the preferred method of communication as documented in the customer’s account. Acceptable delivery methods include, but are not limited to, phone calls, email, text message, customer portal notifications, physical mail, or other electronic means. It is the Customer’s responsibility to designate a primary point of contact and to ensure that all contact information and communication preferences remain current and accurate at all times.

INDEMNITY CLAUSE: The Purchaser agrees to indemnify and hold harmless the sub-contractor Pestrol of and from any and all claims, demands, losses, causes of action, damage, lawsuits, judgments, including attorneys’ fees and costs, to the extent caused by or arising out of or relating to the acts and/or omissions or work performed by the Purchaser, its agents, employees or independent contractors working under Purchaser. In no event shall the maximum liability hereunder exceed the sum of the actual cost of the services provided by Pestrol.

SEVERABILITY: If any part of this agreement is to be held invalid or unenforceable for any reason, the remaining terms and conditions of this agreement will remain in full force and effect.

This contract is subject to arbitration pursuant to the N. Y. Uniform Arbitration Act: N.Y. Civ. Prac. Law Section 7501 et seq.