Remote Workers

Position: Account Associate Work: Remote

Job description

As our Account Associate, you will serve as the primary point of contact for our customers, managing inbound and outbound calls with professionalism and courtesy. You will address and resolve customer inquiries, schedule pest control services, and maintain accurate records of customer interactions and transactions. Additionally, you will conduct follow-up calls to ensure customer satisfaction, identify, and maintain relationships with existing customers. You will also review and review service reports, collect payments, and assist with software updates and training. Lastly, the role includes supporting the billing department with account management and ensuring the accuracy and completeness of reports.

About the Company

Pestrol Inc. is a family-owned and operated pest control business that has been servicing Residential, Commercial customers throughout New York State. As a family-owned business, we treat our staff and customers as family. Our customer service and quality work stands above the rest in the industry. Want a place you can call home? Come and JOIN our team.

Key Responsibilities:

• Serve as the primary point of contact for customers, managing inbound and outbound calls with professionalism and courtesy.
• Efficiently transfer calls to the relevant department or personnel, ensuring a smooth and effective communication workflow.
• Address and resolve customer inquiries and complaints promptly, providing accurate information and effective solutions.
• Assist in scheduling pest control services, coordinating with technicians for timely service delivery, and providing information on service offerings.
• Maintain accurate records of customer interactions, transactions, and details of inquiries, complaints, or comments. Regularly update customer accounts and prepare detailed reports
• Conduct follow up calls to ensure customer issues are resolved and satisfaction is achieved post sale
• Stay informed about company services, policies, and procedures to provide accurate and up-to-date information to customers.
• Identify, pursue, and convert new sales opportunities. Maintain and grow relationships with existing customers to achieve sales targets. Prepare and present quotes to customers, converting leads to sales.
• Engage with customers through various channels, addressing inquiries, and providing personalized solutions.
• Batch out and review all service reports submitted by assigned technicians. Edit reports, collect payments, and set up conditions as necessary to ensure accuracy and completeness.
• Assist with the implementation, updates, and training for new software, providing ongoing support.
• Support the billing department with location statuses and manage accounts on prehold/hold status.

QUALIFICATIONS:

• College graduate
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Basic computer skills
• Willing to learn and grow with the company
• Pest Control Experience is a plus
• Bilingual is a plus (English/Spanish)
• 2 to 3 years of experience in Customer Service and Account Handling
• Working computer
• Comfortable working in EST

Position: Sales Performance Mentor/Coach (Part Time) Work Location: Remote

Job description

As the Sales Performance Mentor, you will provide one-on-one and group coaching sessions to sales team members, enhancing their sales techniques, negotiating skills, and closing strategies. You will conduct regular performance assessments, identify areas for improvement, and develop action plans to address performance gaps. You will collaborate with sales managers to set and monitor progress towards sales goals, offering ongoing feedback and support. Additionally, you will foster a positive and motivating environment within the team, stay updated on industry trends, and incorporate new insights into coaching sessions and training programs.

About the Company

Pestrol Inc. is a family-owned and operated pest control business that has been servicing Residential, Commercial customers throughout New York State. As a family-owned business, we treat our staff and customers as family. Our customer service and quality work stand above the rest in the industry. Want a place you can call home? Come and JOIN our team.

Key Responsibilities:

• Provide one-on-one and group coaching sessions to sales team members, focusing on improving their sales techniques, negotiating skills, and closing strategies.
• Conduct regular assessments of individual and team performance metrics. Identify areas for improvement and develop action plans to address gaps in performance.
• Collaborate with sales managers to establish challenging yet achievable sales goals for team members. Monitor progress towards goals and provide ongoing feedback and support.
• Deliver training sessions and workshops on sales methodologies, product knowledge, and effective communication techniques to enhance the capabilities of the sales team.
• Work closely with sales leadership to develop and implement effective sales strategies and initiatives. Share best practices and innovative approaches to drive sales growth and revenue generation.
• Foster a positive and motivating environment within the sales team. Encourage teamwork, collaboration, and a commitment to excellence among team members.
• Stay updated on industry trends, market conditions, and competitor activities. Incorporate new knowledge and insights into coaching sessions and training programs.

Qualifications:

• College graduate
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Basic computer skills
• Willing to learn and grow with the company
• Pest Control Experience is a plus
• Bilingual is a plus (English/Spanish)
• Minimum 5 years of Sales Experience
• Working computer
• Comfortable working in EST

Position: Social Media Specialist Work location: Remote

Job description

As our Social Media Specialist, you will develop, implement, and manage our social media strategy, creating and scheduling content across our social media platforms. You will monitor and respond to social media interactions promptly and professionally, analyze social media metrics to provide insights and recommendations, and collaborate with the team to ensure brand consistency. The role involves managing social media advertising campaigns, engaging with online communities and influencers, and monitoring competitors and industry trends. Additionally, you are expected to stay updated on social media best practices, create and maintain a content calendar for consistent posting, and seek opportunities for growth and improvement.

About the Company

Pestrol Inc. is a family-owned and operated pest control business that has been servicing Residential, Commercial customers throughout New York State. As a family-owned business, we treat our staff and customers as family. Our customer service and quality work stands above the rest in the industry. Want a place you can call home? Come and JOIN our team.

Key Responsibilities:

• Develop, implement, and manage our social media strategy.
• Create, curate, and schedule content across various social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).
• Monitor and respond to social media interactions, including comments, messages, and reviews, in a timely and professional manner.
• Analyze social media metrics and provide insights and recommendations to improve performance and achieve marketing goals.
• Collaborate with the marketing team to ensure brand consistency and align social media efforts with overall marketing campaigns.
• Stay up-to-date with the latest social media best practices, trends, and technologies.
• Manage social media advertising campaigns, including budget allocation, ad creation, and performance tracking.
• Engage with online communities and influencers to build relationships and foster partnerships.
• Monitor competitors and industry trends to identify opportunities for growth and improvement.
• Create and maintain a content calendar to ensure regular and consistent posting.

QUALIFICATIONS:

• College graduate
• The ability to read, write, speak, and comprehend English
• Good oral and written communication skills
• Basic computer skills
• Willing to learn and grow with the company
• Pest Control Experience is a plus
• Bilingual is a plus (English/Spanish)
• Minimum 2 to 3 years of experience in handling Social Media
• Working computer
• Comfortable working in EST